REFUND/EXCHANGE POLICY
Returns:
- We accept returns for [Number] days from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
- Once we receive and inspect your returned item, we will process your refund within [Number] business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges:
- We offer exchanges for the same item in a different size or color, subject to availability.
- Exchanges must follow the same return guidelines mentioned above.
- Return shipping costs for exchanges are also the customer’s responsibility.
- Upon receiving your returned item, we will ship the exchange item to you within [Number] business days. You will be responsible for any additional shipping charges if the exchange item is more expensive.
Exceptions:
- We do not accept returns or exchanges for:
- Items purchased on sale or marked as “final sale”
- Items worn, damaged, or altered in any way
- Items without original packaging and tags
- Items outside the return window
Special Cases:
- If you receive an incorrect or damaged item, please contact us immediately at [Your email address]. We will arrange for a return and issue a full refund or exchange, including return shipping costs.
- If you have any questions or concerns regarding your return or exchange, please contact us.