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REFUND/EXCHANGE POLICY

Returns:

  • We accept returns for [Number] days from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached.
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Once we receive and inspect your returned item, we will process your refund within [Number] business days. Refunds will be issued to the original payment method used for the purchase.

Exchanges:

  • We offer exchanges for the same item in a different size or color, subject to availability.
  • Exchanges must follow the same return guidelines mentioned above.
  • Return shipping costs for exchanges are also the customer’s responsibility.
  • Upon receiving your returned item, we will ship the exchange item to you within [Number] business days. You will be responsible for any additional shipping charges if the exchange item is more expensive.

Exceptions:

  • We do not accept returns or exchanges for:
    • Items purchased on sale or marked as “final sale”
    • Items worn, damaged, or altered in any way
    • Items without original packaging and tags
    • Items outside the return window

Special Cases:

  • If you receive an incorrect or damaged item, please contact us immediately at [Your email address]. We will arrange for a return and issue a full refund or exchange, including return shipping costs.
  • If you have any questions or concerns regarding your return or exchange, please contact us.